Research Paper on "Define and Discuss TQM Continuous Quality Improvement and Quality Circles"
Research Paper 5 pages (1391 words) Sources: 6
[EXCERPT] . . . .
Total Quality ManagementThe Importance of Total Quality Management
Continuous Quality Improvement and Quality Circles
The concepts of Total Quality Management (TQM), continuous quality improvement and Quality Circles (QC) form the foundation of many company's efforts to continually improve their internal processes, procedures, systems and organizational structures so that customers' expectations are met or exceeded. The common thread that unifies each of these techniques is the modifying or augmenting of organizational processes and procedures so that over time the organizational culture becomes more attuned to customers' needs. In aligning a corporate culture to customers' needs, continuous improvement becomes possible and increases in importance over time. These three quality initiatives of TQM, continuous quality improvement and QC circles are all critical for companies to improve their enterprise-wide quality management programs over time. Each of these concepts is discussed and analyzed from the context of their value to business.
Total Quality Management (TQM)
From a strategic standpoint across an organization, TQM looks to unify everyone's efforts in the common pursuit of high levels of product and service quality on behalf of the customer. TQM is often considered a foundational element from many organizations from the standpoint of unifying their quality management and compliance programs across all divisions and business sectors (Sanders, 2010). Empirical studies that have measured the contribution of TQM to long-term organizational performance indicate that the greater the level of shared task own
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Continuous Quality Improvement (CQI)
Like TQM, Continuous Quality Improvement (CQI) is heavily dependent on measuring the performance of a company from the perspective of its customers or clients; this approach to quality management is based on the premise that meeting or exceeding customer requirements is essential for profitable growth. CQI varies from TQM however in that the frameworks, techniques and programs assume that improvement must be iterative and continual, and that there is no endpoint or culmination to the improvement process as the changes are eventually integrated into the system or process itself (Sanders, 2010).
CQI follows a methodology of first defining the specific areas for improvement most needed in a company. This is often done through Six Sigma-based analysis including an analysis of variations against preliminary metrics of performance. The next phase of the analysis also relies on Six Sigma as it looks to define all areas of known variation or possible causes of aberrations in performance over time of a given process (Highfill, Mcasey, 2010). Once this has been completed, business analysts work to define a CQI Action Plan, which defines how the processes can be permanently improved to meet or exceed customer requirements. The action plan also includes intensive levels of variance analysis of existing processes against industry best practices including cost, performance, and… READ MORE
Quoted Instructions for "Define and Discuss TQM Continuous Quality Improvement and Quality Circles" Assignment:
Defend and Discuss the following concepts:
Total Quality Management (TQM), Continuous Quality Improvement, and Quality Circles.
Discuss the importance of these concepts to business
How to Reference "Define and Discuss TQM Continuous Quality Improvement and Quality Circles" Research Paper in a Bibliography
“Define and Discuss TQM Continuous Quality Improvement and Quality Circles.” A1-TermPaper.com, 2010, https://www.a1-termpaper.com/topics/essay/total-quality-management-importance/318766. Accessed 5 Oct 2024.
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