Term Paper on "Strategic Planning Mission, Vision, Goals and Objectives"

Term Paper 4 pages (1183 words) Sources: 3 Style: APA

[EXCERPT] . . . .

Strategic Planning

Mission, vision, goals and objectives

The company's mission as stated on the corporate website is to "safely deliver any project, any time, in any environment for the benefit of our customers, shareholders, employees and the communities" the company serves. The company is looking to serve its customer with top products within specific time limits, thus emphasizing the importance of their products and services' quality.

The vision is "to be the world's premier contractor delivering projects and services to a global marketplace." This vision is consistent with that of any large company trying to outrun its competition in the globalization era.

Some of the most important company values pay respect to:

Uncompromising commitment to Health, Safety and Environment

Integrity in all they do

Transparency in their business

Accountability for their work

Best in class Risk Awareness

Financial Responsibility to their stakeholders

Basically, these values cover both the external clients - customers and internal clients - shareholders and the environment as well.

2007 Focus Areas/Goals are influenced by the newly status of a publicly traded enterprise. The management considers that the keys to success are the commitment and contributions of each of the members concentrating the company's efforts in four strategic areas: transparency, accountability, discipline and financial responsibility. These areas are considered to drive force for the company t

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o move forward, create new opportunities and increase its commitment to drive more success for the organization.

These four goals are characteristic for companies that already adopted total quality management (TQM). TQM requires the transparency of activities within the PDCA cycle - Plan/Do/Check/Act (see fig. 1).

FIG. 1 - PLAN/DO/CHECK/ACT CYCLE

Source: Engelbart (2000)

Accountability is important in assigning roles to individuals and tasks and responsibilities to each role. The discipline is necessary for a total control over operations and the financial responsibility is meant to satisfy both customers and shareholders, while maintaining the organization's financial health.

2. TQM management style vs. KBR's management style

TQM is promoting a participative management style where the entire organization is working to achieve total customer satisfaction. This style is replacing top-down management with a decentralized form of management that is customer-driven and is best suitable to large, complex organizations. The management style associated with TQM has been categorized as democratic (Morgan and Murgatroyd, 1997) and many suggested that this same style is the kind of participative one that "...involves soliciting input from empowered employees" (Goetsch and Davis, 1994).

TQM is a management system that is focused on a continuous improvement process. The rationale behind this process is that 90% of process are a system-related consequence, rather than employee-related. TQM system is made of two parts: a hard one and a soft one. The hard one pays respect to the techniques, tools and systems engaged to reach continuous improvement, whereas the soft one pays respect to the way organizations deal with their employees and customers. Thus, some of the soft concepts associated with TQM are:

Continuous improvement

Total employee involvement

Empowerment

Teamwork

Democratic/Participative management style

Management commitment and support

Cultural change

Total customer satisfaction

Given that KBR is working with public entities, discipline in everything the company does is essential. The discipline is reflected in the management style. Employees have strict code of conduct that has to be compliant with the laws and the company regulation. This type of management style is an authoritarian/autocratic one. Managers usually make decisions unilaterally, without consulting the employees. The employees' participation and empowerment is considerably reduced compared to the participative style.

By adopting this management style, KBR is missing valuable inputs… READ MORE

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Quoted Instructions for "Strategic Planning Mission, Vision, Goals and Objectives" Assignment:

“

Strategic Plan Analysis Paper

Prepare a 1,200-1,750-word paper in which you evaluate your organization*****s mission, vision, goals, and objectives and discuss the relationship between quality and each of the following:

a. Compare and contrast the management style at your organization with the management style at an organization that has adopted Total Quality Management.

b. Discuss the characteristics of the other organization*****s Total Quality Management style and compare those characteristics with your own organization.

c. Discuss the extent to which the other organizations TQM practices could be integrated into your organization.

KBR:

Mission:

We safely deliver any project, any time, in any environment for the benefit of our customers, shareholders, employees and the communities we serve.

Vision:

'To be the world's premier contractor delivering projects and services to a global marketplace.'

Values:

*****¢Uncompromising commitment to Health, Safety and Environment

*****¢ Integrity in all we do

*****¢ Transparency in our business

*****¢ Accountability for our work

*****¢ Best in class Risk Awareness

*****¢ Financial Responsibility to our stakeholders

2007 Focus Areas/Goals

KBR is beginning an exciting new chapter as a publicly traded enterprise with the challenge and opportunity to create our own destiny. To succeed, we will need the commitment and contributions of each of us.

With this in mind, I have concentrated on four focus areas that will help to create success for the coming years as an independent company. These focus areas will provide our company with the driving force to move forward, create new opportunities and increase our commitment to the success of our Company.

The focus areas for 2007 are transparency, accountability, discipline, and financial responsibility. Let me say a word about each and what it means to KBR and its success.

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