Research Paper on "Middle Manager of a Medical Clinic"
Research Paper 5 pages (1433 words) Sources: 3
[EXCERPT] . . . .
staff morale is low. Employees are tardy, little motivated, and aggressive. To elaborate on the latter, all departments (lab, pharmacy, medical records, insurance, provides, nurses) are more competitive than collaborative, so a relaxed, under-motivated environment has swept through the entire corporation. For some reason or other, employees who eagerly sought employment here are now leaving en masse; turn-over is at an all time high. Committees are not working cooperatively, people are not showing up to meetings, and some of the working teams seem to have set their own agendas. Employee satisfaction has dropped along with associated patient satisfaction. What we are seeing here, then, are the nine signs of a failing organization, namely fuzzy vision, lack of leadership skills, a discouraging worksite culture (evidenced by the high rate of employee dropout), possibly strict bureaucracy, lack of initiative, poor vertical communication (where employees and divisions both across and through the length of the organizational hierarchy fail to effectively communicate with one another), poor cross-functional collaboration (where the different departments fail to adequately communicate with one another), poor teamwork, and poor idea and knowledge management (Chaudron, http://www.organizedchange.com/assess.htm). Together, they are called in Chaudron's words 'programitis' when an organization has reached its umpteenth frustration and discouragement, and a feeling of cynicism and indifference has infested the entire organization. This draining of enthusiasm, not staunched at the outset, naturally festered and spread.The major concerns obviously are that these factors, not obliterated in their initial stage, h
download full paper ⤓
Questions to ask to learn more about the problems
Focus groups, surveys, and interviews can be used to assess the breadth and depth of the symptoms.
I would like to know whether these have initiated from symptoms within just a few groups, namely around some goals, roles and relationships that some individuals within a few groups felt disaffection with, and the negative environment than transfused to other divisions. Alternatively, the situation may be traced back to a few key individuals, and this is something that I would like to investigate. On the other hand, it may be symptoms between and within groups such as over responsibility issues, over hiring procedures, over monetary issues, allocations of resources, struggles for power, and the like. In this case, apparently, the symptoms lie across the breadth of the organization (and this is something that I would like to determine). Being so, this implies that the following organizational symptoms are a cause of the corrosion. These include compensation, management style, performance appraisal, employee selection process, authority/communication patterns, as well as organizational mission, vision and goals (Eicher, www.pignc-ispi.com).
My survey methods would focus on the identity and breadth of these problems. Generally, the more diffuse the negative situation, the more likely it is that more than one of these factors will be involved (Eicher, www.pignc-ispi.com).
Questions to ask my employees
I would like to know about the history of the organization. Whether any new managers have recently been put into charge, and I would like a detailed report about the conduct and policies of these managers. I would also like to see the record of new employees and investigate whether any have been of detrimental effect to the organization. I would like to see whether there are any conflicts over resources, or individuals who feel that they should have been promoted to a certain division or position. I would also like to ascertain whether any individual feels that he or she was treated unfairly and, if so, by which manager. I would investigate satisfaction over remuneration, whether employees are content with management style, whether they are satisfied with the fairness of upper hierarchy appraisal of their performance, where they receive clear, timely and valid feedback regarding their work performance. I would also like to assess whether organizational vision, mission and goals are clearly articulated and in an exciting and persuasive manner. Finally, I would like to ask the employees their opinions on hiring procedures and on whether… READ MORE
Quoted Instructions for "Middle Manager of a Medical Clinic" Assignment:
Healthcare Management -Assignment 1
You are the manager of a medical clinic in the community. You were hired two years ago. You just had your evaluation with the CEO and he is not happy with your performance. Staff morale seems to be at an all time low. Employees are tardy, less engaged at work, and recently you have noticed that departments (lab, pharmacy, medical records, insurance, provides, nurses) are more competitive then collaborative. Employees used to want to work there and now turnover is at an all time high. Committees are not working cooperatively; people are not showing to up to meetings and some of the working teams recently established seem to have their own agenda. Patient satisfaction surveys have gone down in the last two years as have employee satisfaction surveys. Your boss has told you that you will have 6 months to turn things around and will be re-evaluated at that time. What would you do?
1. What are the issues presented?
2. What are the major concerns caused by these issues?
3. What questions would you ask the patient to learn more about the problems?
4. What questions would you ask your employees?
5. Who are the other stakeholders you might seek input from?
6. What are the concerns for each stakeholder?
7. What are some of the questions you would ask to assess the situation?
8. Once you learned more information, what would you do to fix the problem?
Support your assertions with a minimum of 3 reputable sources (beyond the textbook). Use MLA format and appropriate grammar, spelling and punctuation. This paper should not be written in first person (no paper ever should!).
research paper 3-5 pages and cited work page
How to Reference "Middle Manager of a Medical Clinic" Research Paper in a Bibliography
“Middle Manager of a Medical Clinic.” A1-TermPaper.com, 2011, https://www.a1-termpaper.com/topics/essay/staff-morale-low-employees/87301. Accessed 5 Oct 2024.
Related Research Papers:
Challenges for Health Care Managers Term Paper
Health Care Managers
Challenges for healthcare managers
Current trends show that American healthcare system has been consistently on the decline. A gloomy picture depicted by World Health Organization (WHO) is… read more
Term Paper 5 pages (1922 words) Sources: 6 Style: APA Topic: Healthcare / Health / Obamacare
Health Concept Analysis Health From a Nurse Term Paper
Health
CONCEPT ANALYSIS
Health" From a Nurse Practitioner's Perspective
Health
The word "health" is, among other things, a concept that relates in most cases to the survival and physical condition… read more
Term Paper 15 pages (5047 words) Sources: 1+ Topic: Weather / Climate / Meteorology
Managing Information Technology Term Paper
Managing Information Technology - Set of Four Reports
Knowledge Management in Health Care
Managing, organizing and making available to healthcare professionals the many types of content that comprise knowledge management… read more
Term Paper 13 pages (6095 words) Sources: 10 Style: Harvard Topic: Healthcare / Health / Obamacare
Tuberculosis and Epidemiology Term Paper
Epidemiology of Tuberculosis
Tuberculosis and Epidemiology
The epidemiology of TB in a highly populated community in a suburban area in South Africa
Tuberculosis (TB) remains a chief cause of mortality… read more
Term Paper 12 pages (3532 words) Sources: 12 Topic: Disease / Virus / Disorder / Injury
Laboratory Medicine in Resource Limited Settings Research Paper
Improving the Quality of Medical Laboratory Services in Resource-Limited Settings
The critical nature of emergency medical services in Saharan and Sub-Saharan Africa is paramount as development during the 21st century… read more
Research Paper 18 pages (4818 words) Sources: 30 Topic: Disease / Virus / Disorder / Injury
Sat, Oct 5, 2024
If you don't see the paper you need, we will write it for you!
We can write a new, 100% unique paper!