Article on "Social and Cultural Perspective in Hospitality Management"

Article 4 pages (1296 words) Sources: 4 Style: APA

[EXCERPT] . . . .

Social & Cultural Perspective in Hospitality Management

Hospitality management has two different explanations in relation to the scope of the subject. It is either a field of study or work. As a field of work, it involves the management of hotels, travel agencies, restaurants and other related industries within the hospitality sector. At the level of study, hospitality management involves the study of hospitality sectors in terms of structures, management, and organization. The industry is complex in nature hence it is crucial to have a deeper meaning of the hospitality. This would enhance provision of services to the entire society and the hospitality industry. Hospitality requires much flexibility from the formal management perspective in order to act appropriately in anticipation and meeting the recurring or new needs within the society (Hemmington, 2007). Deeper understanding of hospitality has positive implications on three different levels. The first level is the personal level where deeper understanding of hospitality affects or influence the individual directly. The second level is the positive influence at formal management or managerial positions. The third influence of deeper understanding of hospitality is on the entire society or wider community.

Personal perspective: how a deeper understanding of hospitality could make you a better person.

Deeper understanding of hospitality enables the individual to know his or her role within the industry. In order to have effective hospitality industry, every individual must know his or her expectations. This enhances the level of productivity within the industry as individuals execute their roles with much ease. Knowing of roles at the personal perspective level makes an individual a better and productive person. To know your roles, it is crucial to have a deeper meaning of the structures, processes, and criteria within the hospitality industry. Efficient and effective role executions improve the level of services accorded to consumers or clients who in this context are the individuals (Magnini, 2009).

Deeper understanding of hospitality enables people to obtain effective and high quality services. This is because they know where to obtain the services at cheaper costs. This would save the consumers significant income while effectively satisfying his or her need. Lack of deeper understanding of hospitality creates a situation of minimal satisfaction. This is a situation where consumers are not aware of products in the market hence do not satisfy their wants fully. Individuals also have the opportunity to compare on the available services within the industry. This would enable the consumer to choose the best option hence satisfaction at psychological, sociological, and economical levels (Brey, 2011).

Deeper understanding of hospitality enables the individual to act accordingly to the issues or challenges within the industry. Measures to curb unexpected challenges are down to the effective and efficient understanding of hospitality. At personal perspective, anticipation of challenges provides an upper hand to the obstacles. This gives the individual better chance of surviving within industry. Awareness of how to anticipate is through seminars and courses by the hospitality industry in order to have a full understanding of the sector (Marre & Bonjour, 2005).

Deeper understanding of hospitality comes with a variety of commodities and services, which are at the disposal of the consumer. The beneficiary in this context is the client or the consumer. Services production and delivery are per the requirements and needs of the consumer's hence maximum satisfaction of wants. Variety of commodities offers enough room for consumers to select their preferences thus utilization of the scarce resources by the industry. This goes well with the consumers who are the main taxpayers in running these industries. Variety of commodities has a positive impact on individuals, society, and the formal leadership within the hospitality industry (Magnini, 2009).

Business perspective: how a deeper understanding of hospitality could make better businesses, managers and workers.

Deeper understanding of hospitality enables workers or employees of the organizations to work effectively towards achievement of the goals and objectives of the… READ MORE

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