Capstone Project on "Schneck Medical Center"

Capstone Project 10 pages (3208 words) Sources: 8

[EXCERPT] . . . .

The gross revenue results between 2008 and 2010 shows progress in the strategic focus areas of the company. These include cancer care, noninvasive cardiac care, women's health and joint replacement (Biller, 2008). The site of primary medical care goes beyond 60%, 70% of outpatient care, and 80% of ambulatory care. Moreover, the company controls the total cost of its work through reading of daily and monthly monitoring. In essence, the approach applied resulted into improved bond rating as well as handling the operating management.

Question 5

Discuss the ethical considerations that are relevant to health care service establishments

The ethical practice of every organization is a confirmation of its potentiality in maintaining a degree of required operation practices. Through the feedback of healthcare system customers, a hospital like Schnech Medical Center keeps its healthcare provision on check. This means that it always has to ensure that the staff provides quality healthcare services for the satisfaction of its customers. The company must also abide by risk and safety measurers and regulations by conducting regular risk and vulnerability assessments through collaboration with the Risk Management Advisory Group. This helps in ensuring of healthy environment for staff, patients and the community. The healthcare facility must ensure compliance with all local, state and federal laws governing the healthcare provision system for the promotion of corporate citizenship through healthcare, reduction of risk to patients and community, resolution of misconduct and ensuring effective risk management (Cribb, 2005). Every healthcare provider must ensure sufficient, quality and efficient care provision with love and understanding of patients. These are qualitites which the management must communicate to its employees for the maintenance of required standards of conduct for serving patients with respect. It is important informing, training, and educating employees about recommended procedures. Employees must understand their responsibility of practicing ethically in their service provision following requirements like maintenance of patient privacy, compliance and ethical practice (Rahman & de Feis, 2009). Every healthcare provider must ensure consistency with compliance program and ethical standards of operation by maintaining its financial documents, patient records and keeping a personal contact with every operation within the hospital. Subsequently, the Schneck will be observing ethical standards by ensuring that all its partners and suppliers have a legal contract of operation for it to ensure an ethical environment of practice (Cribb, 2005).

6. Discuss the challenges presented in health care organizations today concerning collecting, sharing, and protecting patient information.

Several challenges manifest in today's health care system particularly pertaining to collection, sharing and providing protection to information belonging to patients. The healthcare providers automate their health records, clinical systems, and therapeutic imaging. The privacy of patient information alongside securing IT infrastructures has increasingly become a challenging process (Northouse, 2006). Consequently, instances of inappropriate access to patient information have been on the rise coupled with inability to access information. Collecting patient's personal information has proven to be a major challenge that many healthcare providers are yet to overcome. The challenge regarding collection of personal information of the patient comes alongside other minor problems that must also be tackled equally. The initial questions include determining the nature of the data that is collected, reasons for collecting them, storage means, the kind of people who have access to such information, supervision of the data, and determining the individual or group that has the mandate of making changes to the data (Northouse, 2006).

Copying of the documents is also another conspicuous challenge that different healthcare providers and healthcare facilities have faced amidst attempts to collect, share and provide protection to particular information regarding the patient. According to the healthcare organizations, the risk of someone stealing or even using the information for unrecognized purpose or unauthorized reason following sending or making of a copy of a document. Hence, the recommended best practice should be sharing information only when the document is required. Sending of personal data has also proven to a fundamental challenge that healthcare providers must tackle.

Although business practices recommend that information regarding the patient can only be sent via e-mail, courier, regular mail, or fax, there is high chance the information transmitted through those channels maybe exposed to theft or disclosure to unauthorized person. Similarly, storage and destruction still presents another challenge with disposal and storage being another major access point for the identity thieves (Northouse, 2006). The fundamental question that healthcare providers and organizations should address is the security of the areas of storage as well as managing those individuals or groups that have got access to the storage areas.

7. Discuss what you learnt about effective communication in this program that you used to improve your ability to persuade, manage conflict, and share information.

Effective communication helps avoid conflict and give valid solutions to problems. By communicating effectively, the speaker gets the opportunity not only being heard but also to boost people's attention in a bid to understand him (Fielding & Fielding, 2006). In the process, it enables the individual become much more successful. In attempt to enhancing an individual's communication, it is important that the speaker use open body language. This entails standing with an open stance, sitting at the edge of the seat and maintaining eye contact with the audience. Body language may also emphasize the verbal language, which includes patting a friend on the back following his or her success in a discipline or activity (Fielding & Fielding, 2006). Similarly, the speaker should also exercise observation of those in public places, which includes shopping malls, train, bus, restaurant, cafe or even a television chat show. The speaker should also acknowledge the individual differences among people from different countries and diverse culture. In essence, the religion, culture, gender, emotional state and age should be a matter of concern when reading body language.

Other measures that are taken to improve communication skills include taking some moment to calm down, looking for humor in the situation, willingness to compromise and agreeing only to disagree. Although an effective communication is a learned skill, spontaneous rather than formulaic speech has great impact hence more effective way of persuading, managing conflict, and sharing information (Fielding & Fielding, 2006).

Question 8

Healthcare remains as a vital service for the whole community. Communities require it during vulnerable times of illness, births, and death. Therefore, in recent technology, decades, development and pharmaceuticals, there is need for substantial improvement in healthcare delivery for assurance of sustainability on the maintenance of healthcare delivery and recovery prospects. Every healthcare provider looks for the best policies to govern its operation and objective of being the best healthcare service giver. This requires improvement in HAS policies to support available modern medicines, pharmaceutical innovations and medical services. It is only through such observations that a healthcare company can be at the top of its competitors in provision of quality healthcare services. This is important for Schneck Medical Centre and it is apparent that numerous measures can improve healthcare service provision. By having, an alternative HAS healthcare policy in place, the medical center will ascertain that it provides satisfactory, cost-effective and quality healthcare to its customers. Through all the processes and operations of the healthcare facility, there should be effective communication between the hospital management, nurses, patients, patient's families and the community (Cribb, 2005).

Quality Healthcare

All Schneck Medical Centre must understand the need for quality healthcare provision as described y the Center for Medicare and perform to the prescribed requirements.

Maintenance of appropriate healthcare costs through the observation of value-based purchasing.

Customer service should be the main objective of all SMC staffs this should be in focus to all inpatient family support, inpatient quality care, inpatient customer service and inpatient care coordination.

The culture that all staffs have to observe is that of "Patient First" through creation of relevant collaborations for achieving the needs of patients.

Maintenance of hospital based infections to the lowest minimum through maintenance of high performance.

Financial wellness

The medical centre must ensure proper maintenance of its financial performance records like cash flow, operating margins and cash position.

Financial performance of each healthcare section in the hospital require such as for cancer care, joint replacement and women's health. This needs monitoring daily and subsequently on a monthly basis to support annual performance reviews.

For maintenance of financial wellness of the hospital, mergers with some of the competitors can help the hospital in creating manageable levels of practice. This complementation strategy will improve the performance of the hospital and ensure quality at reasonable costs.

Motivated workforce

Creation of workforce motivational programs, for establishing an empowered team and unifying the support for observing the objectives of the hospital to provide quality healthcare through hiring of qualified staffs.

The management of the hospital must ensure the maintenance of a satisfied team of staffs through creation of development programs. This is for registered nurses as required by the nursing profession to guarantee quality with… READ MORE

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