Research Proposal on "Phoenix Advertising Roanoke Branch 333 Dale Avenue"
Research Proposal 4 pages (1123 words) Sources: 0
[EXCERPT] . . . .
Phoenix AdvertisingRoanoke Branch
333 Dale Avenue
President
Phoenix Advertising
555 Ridge Point Road
Dear Mr. Forest:
Roanoke Branch Customer Satisfaction Proposal
As you are well aware, Phoenix Advertising thrives because of its very high levels of customer satisfaction. As a relatively smaller agency in the advertising industry, we have historically competed on quality rather than price. Unfortunately, customers of our Roanoke branch are increasingly price sensitive in these challenging economic times. Roanoke has responded to demands from customers for lower-priced services and has tried to make up for the discounts by taking on a larger client load.
While Roanoke sales management has the best interests of the company in mind, the results of moving from our premium-price, high quality service strategy has not been successful. I've confronted this issue at many companies in the past and have written this proposal based on my years of experience with developing techniques that help to better align sales management with business objectives and that facilitate compliance with company policies.
Background
In an attempt to increase revenues, the Roanoke branch is accepting new projects that fall well below our guidelines for acceptable profit margins and without first evaluating the effects of the new accounts on the current project workload.
This situation is cause for concern because it is negatively impacting our brand image as a quality advertising
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Further, our employees are not happy with the Roanoke branch's change in direction. Many have joined Phoenix Advertising because they wanted to get away from mass production approaches to advertising used at many of our larger competitors. They wanted to work with a smaller client base and focus on producing truly innovative work highly tailored to the needs of individual clients. After the Roanoke branch began taking on more work, an art director has resigned and our designers and copywriters state that they are unhappy that they creative efforts are being stifled. They are also resentful of the longer hours that they have to work which, in turn, is causing morale issues and negatively impacting work quality.
Therefore, this proposal seeks to identify what the corporate executive can do to ensure that the Roanoke branch applies sales practices that are consistent with corporate-level strategy and objectives. The goals of this proposal are to:
Discontinue discounting - Introduce consistent pricing guidelines for phoenix advertising services
Ensure quality services - Introduce acceptable client-to-staff ratios for client projects
Improve brand image and sales - Provide additional training to the sales team for selling the Phoenix value proposition and the new pricing policy
Increase brand awareness -- Conduct Roanoke brand awareness marketing campaign
Determine customer satisfaction - Survey clients after implementation of pricing and client-to-staff ratios
Determine Phoenix Advertising brand perception - Survey prospects and clients to determine their perception of Phoenix's brand image.
Proposal
The… READ MORE
Quoted Instructions for "Phoenix Advertising Roanoke Branch 333 Dale Avenue" Assignment:
Will send in instructions via email and would like Lavinder T to complete the project, as it is a continuation of the other three already completed. *****
How to Reference "Phoenix Advertising Roanoke Branch 333 Dale Avenue" Research Proposal in a Bibliography
“Phoenix Advertising Roanoke Branch 333 Dale Avenue.” A1-TermPaper.com, 2009, https://www.a1-termpaper.com/topics/essay/phoenix-advertising-roanoke-branch/9513. Accessed 3 Jul 2024.
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