Case Study on "Organizational Behavior Motivation"
Case Study 5 pages (1540 words) Sources: 3
[EXCERPT] . . . .
Organizational Behavior, MotivationWestern Motels Case Study
The performance of human resources plays a very important role in the activity of any company, no matter the field of activity in which the company in case activates. The matter is even more important when applied to job positions that work directly with or for the company's customers. Such a job position is represented by motel maids. Western Motels is confronting with a situation that creates medium term and long-term problems regarding the human resources situation of the franchise.
Most employees have continuous requirements from their jobs and motel maids make no exception. It is obvious that motel maids are not satisfied with what they receive from their jobs, and this is more of a general situation, rather than a situation that applies particularly to some individuals only. People just do not want to be motel maids, except temporary, for rather short periods of time.
As a short-term solution, financial stimulation would probably be suitable in this case. On medium term and long-term, there are several aspects that must be addressed. These aspects will be discussed in the following pages.
2. As mentioned above, this job does not represent something that people dream of when trying to figure what career path to follow. Therefore, HR managers must focus on determining why this happens and how the situation can be improved. It seems that the entire motel maid concept must be rebranded and reconfigured. People must be proud of being motel maids, this job must attract people into desiring to make a career in this line of work.
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As a consequence, the motel maid can become the room manager or the room assistant, for example. Also, they should be granted other responsibilities besides cleaning the room and making sure everything in the room is in order.
They should feel important for the management and for the well-functioning of the motel's activity. If they are granted more responsibilities that do not necessarily involve more time spent at work, but have more of an emotional satisfaction, they would feel more pride in doing their job. Such responsibilities include supervising certain aspects, collaborating directly with customers for satisfying their requests, and others.
Also, they should be promoted faster than they are now. They should be able to see that if doing their job right, they can advance in this career and maybe earn a management position in certain cases. Salary raises and bonuses are also important. If they are better paid, they would obviously feel better about doing their job.
In order to change perspective on this job position, motel and hotel managers should work with training companies, trainers, and other learning institutions for creating courses that would be intended to develop professional maids and to help them discover and develop the skills, abilities, and knowledge required for this job.
3. It is difficult to determine what style of leadership is best favorable in the case of each organization. Sometimes, a leader can implement different leadership styles, in accordance with the situation that the company is case is transiting in a certain period of time. There are several leadership styles that can be addressed: autocratic or authoritarian, participative or democratic, laissez-faire or free rein.
The autocratic leadership style would not be suitable for Western Motels. This is because this leadership style is a centralized one. Such leaders do not welcome initiatives, ideas, or suggestions from their employees. Such a work environment would only decrease the satisfaction that motel maids get from their jobs. This way, their importance would be significantly reduced.
Also, they would not be allowed to make decisions. They would that they are not trusted by their superiors. As a consequence, they will not feel very attached to this job, and would consider changing their career or at least their workplace. Such a leadership style would not allow for increased employee ployalty, but would increase employee turnover instead.
The laissez-faire or the free rein leadership style is more suitable that the autocratic one for Western Motels, but still presents a series of disadvantages in this situation. For example, in such cases it is not recommended to give too much free hand to employees. In the case of Western Motels, maids have not yet come to the modified status described above. This means that they are not fully qualified for making certain decisions.
Therefore, it is recommended that a participative or democratic leadership style is applied at Western Motels. This is because in such cases, the decision making process takes place at group level. The leader establishes the general directions to be followed, directions that are further adapted and applied by employees.
This way, motel maids can be involved in the decision taking process and can bring suggestions in matters that affect their work. The importance of their job would therefore increase, and so would the pride derived from this position.
4. Both intrinsic and extrinsic motivation should be addressed in this case. However, given the situation, it is obvious that a greater emphasize on intrinsic motivation would be more efficient than extrinsic motivation. In other words, even if the salaries of motel maids would significantly increase and even if they would receive consistent bonuses, their job performance is unlikely to improve on medium term and long-term. And it would probably not improve employee loyalty either.
Instead, HR managers should focus on the intrinsic part of the motivational strategy. They must build conditions for motel maids to develop emotional adhesion to their job and to the company. The intrinsic motivation and the 16 basic desires theory can provide a useful guide in developing a motivational strategy for motel maids. The most important needs and desires that should mainly be addressed by the motivational strategy include honor and the need to be loyal to the values of the company, independence and the need for individuality, status and the need for social importance (Reiss, 2004).
There are many other needs and desires that are important to employees, but the above mentioned ones are not satisfied in the case of motel maids. The company in case should develop a series of values that the employees would personally feel attached to, which would increase employee retention and loyalty.
The need for individuality provides great motivation. This is because people want to be acknowledged for their achievements at the job. This is particularly applicable for jobs that do not necessarily encourage individualities, like motel maids.
The need for social importance and social status is experienced by most people. It is well-known the fact that motel maids are not granted too much social importance from customers and sometimes from their superiors. This situation determines them to feel the same about their job, to consider it is not that important and to treat in consequence.
5. The organizational culture influences the performance of employees and therefore the performance of the company in case. There are several types of organizational culture, like: academy culture, baseball team culture, club culture, fortress culture (McNamara, 2000).
In the case of Western Motels, the organizational culture seems to be weak one. The managers have failed to build a strong set of values that should be able to determine employees to be more loyal to the company and to think about building a career within this company.
6. There are several types of barriers that interfere with efficient communication. In this case, the communication problems seem to be related more to… READ MORE
Quoted Instructions for "Organizational Behavior Motivation" Assignment:
Do not list the questions; however, make sure that I can clearly understand the topics that to be addressed. Use outside research, textbook, and personal thoughts in analysis. Analysis will not be based only on opinion.
HOW DO YOU MOTIVATE MOTEL MAIDS?
Western Motels is part of a franchise operation with 12 locations in the San Diego area. For the last several years, employee turnover, especially among the lower paid workers, has been a major problem. The turnover rate for maids alone reached the level of three employees per month per motel, representing a staggering 45 percent on an annual basis.
The maid is probably the most important representative of the motel, even though the maid is seldom seen by the guests. It is the way in which the job duties are performed that determines whether a guest will return to the motel for a second stay. Repeat customers make a motel*****s reputation*****especially through word-of-mouth recommendations, the best and the least expensive kind of advertising.
Not only are these motels faced with the expense of hiring, processing, and bonding employees, but low morale has produced a low-grade, careless approach to the job. In several instances, a complete refund of room charges has been necessary. In addition, maids have often quit without notice, and the cost to train a new employee has increased.
The maids for Western Motels were being paid the top wages for similar employment, even though those wages were still in the bottom quarter of wages in the area. The working conditions seemed good. The maids were allowed one meal per shift at the motel*****s coffee shops and to use the pool facilities during their off-hours at four of the locations.
The managers tried to interview the workers who had left their employ, but they could get no useful information form them. They spoke in generalities, such as *****I*****m just tired of working here.***** Finally, the operators approached the franchise*****s main office in Phoenix, and a general meeting of the concerned managers was called. You were chosen as the franchise representative to the conference.
The meeting was held over a 2-day period at one of the San Diego locations. Only 7 of the 12 motels sent representatives. One manager claimed that the whole thing was *****just a waste of time and money.***** After lunch on the first day, your group sat down to discuss the situation.
It was the general consensus of the group that efforts should be made to try to increase the commitment of the maids to their jobs and to the company. Personal commitment to and pride in their jobs seemed to be the ingredients most lacking, but how could these feelings be created for the motel maids?
1. Put yourself in the role of the motel maid. What physical changes could be made to enhance the job?
2. Personal identity and pride in the job should be given top priority in redesigning the position. What changes would you suggest to enhance the employee*****s personal identity?
3. If you are the leader of this organization, what style of leadership do you think would work best and why?
4. Using the motivational theories that you have learned, explain how intrinsic and extrinsic motivation play a role in this case? What theories do you think apply the best to the scenario and why?
5. What role does organization culture play in the case? How would you describe the organizational culture based on what you have read in your book?
6. How does perception affect communication? What are the barriers to effective communication in the case and how can communication be improved?
7. If you were the organizational behavior consultant, what recommendations would you suggest based on what you have read and researched.
Adapted from: Tucker, M. L, McCarthy, A.M., & Benton, D.A. (2003). The Human Challenge (7th Ed. ). Upper Saddle River, NJ: Prentice Hall.
How to Reference "Organizational Behavior Motivation" Case Study in a Bibliography
“Organizational Behavior Motivation.” A1-TermPaper.com, 2010, https://www.a1-termpaper.com/topics/essay/organizational-behavior-motivation/3287868. Accessed 6 Jul 2024.
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