Essay on "Motivational Healthcare Techniques"

Essay 5 pages (1286 words) Sources: 3

[EXCERPT] . . . .

Cognitive learning theory provides an explanation why this is so. In terms of motivating healthcare professionals, Gagne and Deci's research suggests planting the motivational seeds by all means, but in order to be successful, the individual must believe he has come to the conclusion himself. Extrinsic rewards can be seen as a bribe of sorts, especially when one considers the high level of education and sophistication of most healthcare professionals, meaning that they would typically see right through the "reward for good behavior" scheme.

Thus, the question becomes, how does management go about planting the motivational seed in its employees so that it ripens to ostensible self-realization? Self-determination theory provides such a method for implementation. Feelings of autonomy are vital to feelings of workplace competence and thus have a tremendous effect on motivation. Extrinsic rewards, deadlines, evaluations, and even surveillance have been shown to have detrimental effects on employee morale (Gagne and Deci, 2005). Instead, providing employees, and in this case healthcare professionals, with choices about which tasks to prioritize and consequently successfully complete allowed feelings of autonomy not otherwise typically attainable, leading to higher feelings of responsibility, and, as a result, higher motivation to adequately take care of one's workplace responsibilities (332).

Finally, the third proposition for increasing employee motivation was almost accidentally realized with the introduction of market-based reforms with the past twenty-five years. This capitalistic approach has dramatically changed the way healthcare is delivered and, as a collateral result, the
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way healthcare professionals view their jobs. Under stringent reforms, Clark et al., (2001) found that nurses tended toward much more negative views regarding the general ambiance of patient care. This as a result of increasing workloads while reducing staff, and consequently extending responsibilities without an accompanying increase in rate of pay (133).

Clark et al. (2001) ultimately found that motivation increased significantly (146) when healthcare workers were given a platform for voicing their opinions and concerns, such as having their supervisor(s) take the time to request input and actually implement some of those ideas coming from the healthcare workers. Hospitals must be adequately staffed so that nurses do not feel overworked and at the same time patients are satisfied with the level of care received; in other words, the ratio of patient to hospital worker must be a fixed, equal number capable of producing the desired results.

Hospital administrators must behave as if they care just as much about the healthcare professionals as they do about the bottom line. There needs to be extant a lack of superfluous bureaucratic red tape; the healthcare professional should and must be focused on quality patient care. Paperwork is necessary, of course, but should be kept at a minimum, or an administrative assistant may be hired to do the necessary paperwork (146).

After all, a hospital is a business, but its human resources is certainly one of its most vital if not the most vital cog in it business success model. Motivating the very people who take care of a hospital's customers, i.e. patients, is of upmost importance. In combining or implementing any or all of the aforementioned studies' suggestions, their results indicate how we will receive the results we desire, and that is, after all, the bottom line.

References

Clark, Paul F., Darlene A. Clark, David V. Day, Dennis G. Shea. (Oct., 2001). Healthcare reform and the workplace experience of nurses: implications for patient care and union organization. Industrial and Labor Relations Review, Vol. 55, No. 1, pp. 133-148.

Gagne, Marylene, and Edward L. Deci. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, Vol. 26, No. 4, pp 331-362.

Pugh, Douglas S., Joerg Dietz, Jack W. Wiley, Scott M. Brooks. (Nov., 2002). Driving service effectiveness through employee-customer linkages. The Academy of Management Executive., Vol 16, No. 4, pp. 73-84.

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Quoted Instructions for "Motivational Healthcare Techniques" Assignment:

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Within your organization health care, upper management has decided that certain changes need to be made and it is up to each manager to start preparing their team for the changes. One of the changes that need to be addressed involves motivational techniques. As manager it is your job to research and understand various motivational methods in order to implement them within the team.

Prepare a 1,050- to 1,400-word paper in which you discuss at least three motivational methods you would apply as a manager and how this change can affect the organization. Provide at least three sources in your response.

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