Essay on "Implementing Quality Control Processes"

Essay 4 pages (1248 words) Sources: 4

[EXCERPT] . . . .

Management

Implementing Quality Control Processes

Operations management centers on carefully managing the processes to manufacture and distribute products and services. Main, overall activities frequently include product creation, development, production and distribution. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations of processes. There is often a great deal of focus put on competence and value of processes. Thus, operations management frequently includes considerable measurement and analysis of internal processes. In the end, the environment of how operations management is carried out in an organization depends a lot on the nature of the products or services in the company, like retail, manufacturing and wholesale (McNamara, n.d.).

All customers are concerned with the quality of the goods and services that they get. Because of this businesses have a vital, strategic interest in achieving and maintaining high quality standards. Furthermore, there is a positive link between quality and productive, giving an additional inducement for achieving high quality and being able to present that image to current and potential customers. The best business organizations view quality as a never ending voyage. That is, they strive for recurrent improvement with the attitude that no matter how good quality is, it can always be enhanced and there are benefits for doing so (Stevenson, 2012).

Quality assurance and product and service design are two vital links in the quality process. Organizations should constantly seek to augment the capability of the processes they use, so that they can move from a position of using inspection or extensive use of control charts in order to achieve desired levels of quality to one where quality is built into products and processes. This will ensure that little or no efforts are needed to assure quality. Processes that show evidence of non-randomness, or processes that are deemed to not be capable, should be looked at as opportunities for continues process improvement (Stevenson, 2012).

One way to ensure quality control is to implement MRP. This is a planning technique that generates a schedule for all the dependent-demand items. The major features of MRP are the time-phasing of necessities, calculation component requirements, and planned-order releases. In order to be victorious, MRP requires precise master production schedules, bills of materials and inventory data. Companies without rationally accurate records or schedules have experienced major difficulties in trying to implement MRP-type systems. A potential weakness of MRP is the supposition of constant lead times (Stevenson, 2012).

Inventory management is a core operations management activity. Good inventory management is frequently the mark of a well run company. Inventory levels must be planned cautiously in order to balance the cost of holding inventory and the cost of providing reasonable levels of customer service. Successful inventory management necessitates a system to keep track of inventory transactions, precise information about demand and lead times, realistic estimates of certain inventory related costs, and a priority system for classifying the items in the inventory and allocating control efforts (Stevenson, 2012).

At Johnson & Johnson, the quality and safety of their companies' products is their top priority. Every product they sell must meet their rigorous standards for purity, safety and efficacy. Product quality and safety processes begin during the design of the products and ingredients in order to ensure they meet internal and external standards. They employ pharmacists, toxicologists, laboratory analysts and other health scientists to conduct thorough evaluations before any raw material or ingredient is used. The safety and quality of these materials is critical to protecting their customers and to the success of the final products. Finished products also undergo thorough safety assessments. Even after the products reach the marketplace, they continue to monitor how the products are used as well as their safety and effectiveness (Johnson & Johnson, 2012).

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