Term Paper on "Jack Manages a Call Center"
Term Paper 3 pages (1157 words) Sources: 0
[EXCERPT] . . . .
Jack manages a call center for a mail order company. Frequently his reps end up staying late because call volume is heavy. This results in a lot of overtime pay that Jack would like to avoid. He's considering reclassifying the position as exempt so he wouldn't have to pay them overtime. He would, however, give them a small raise when he reclassifies them. Do you think Jack's idea has merit? Discuss the pros and cons.Eliminating overtime pay in exchange for a fixed, higher salary is a terrible idea from the company's point-of-view both in terms of its bottom line and also in terms of employee motivation and its affects upon productivity. When workers receive a salary, they come to expect it as a given. They budget their personal expenses accordingly. Overtime and bonuses, in contrast, are seen as exactly that -- bonuses. True, certain bonuses may become expected, depending on the nature of the company, as this overtime payment has become at the call center. But no bonus, however regularly given to employees, is as expected as a regular salary. No matter how much employees might grumble at a stingy Christmas bonus, it is not the same thing as a slash in an employee's weekly pay.
Jake, of course, would argue that he is only trying to save the center money. But assume for the sake of argument that this is the case and the small salary increase over time will be less costly than the overtime Jake will have to pay his workers. Regardless, the prospect of overtime pay is a powerful incentive for employees to work harder and longer for the company. They know that the longer they stay, the greater the 'bonus' in their next paycheck. In contrast, if they can no longer receive overtime
download full paper ⤓
Finally, the idea of a job at a call center without overtime pay that demands its employees to put in long hours seems unattractive, to put it mildly, given that it is an entry-level occupation. Employees who are given a comfortable base salary without any ability to get overtime pay yet who are forced to work long hours are usually professionals, like lawyers, who hope to advance in a company and/or have profound love for their job, which is unlikely to fit the profile of a call center worker. Employee attrition rates, always a problem at call centers, will likely increase as employee motivation and productivity decreases.
Question
You are a member of the Board of Directors for a non-profit organization. A new executive director has just been hired. The previous executive director received a salary and no variable pay. Several Board members have indicated they would like the new executive director to be paid based in part on the organization's achieving its goals. What would you recommend and why?
Variable pay based upon an organization meeting its goals has some merit at corporations where executive directors tend do be overpaid, a common occurrence in recent years. The argument against a fixed salary for a director is that the unmotivated leader is likely to remain in the position for a few years, enjoy the various perks of employment, and then leave without contributing much to the organization.… READ MORE
Quoted Instructions for "Jack Manages a Call Center" Assignment:
These three questions need to be answered. Each question needs to be a page long.
Question 1:
Jack manages a call center for a mail order company. Frequently his reps end up staying
late because call volume is heavy. This results in a lot of overtime pay that Jack would
like to avoid. He*****s considering reclassifying the position as exempt so he wouldn*****t have
to pay them overtime. He would, however, give them a small raise when he reclassifies
them. Do you think Jack*****s idea has merit? Discuss the pros and cons.
question 2:
You are a member of the Board of Directors for a non-profit organization. A new
executive director has just been hired. The previous executive director received a salary
and no variable pay. Several Board members have indicated they would like the new
executive director to be paid based in part on the organization*****s achieving its goals.
What would you recommend and why?
Question 3:
You supervise a group of 10 people in a manufacturing environment. One of your direct
reports, Mitch, has confided in you that his wife has left him and has filed for divorce. He
has seemed depressed, often a few minutes late for work, low-energy. One of Mitch's
coworkers mentioned to you that Mitch told him he "just wanted to blast everybody", and
at another time he "just wanted to close the door and turn off the lights." The coworker
is concerned about Mitch.
What should you do?
How to Reference "Jack Manages a Call Center" Term Paper in a Bibliography
“Jack Manages a Call Center.” A1-TermPaper.com, 2007, https://www.a1-termpaper.com/topics/essay/jack-manages-call-center/883887. Accessed 3 Jul 2024.
Related Term Papers:
Crowdsourcing Techniques in Call Centers Dissertation
![Paper Icon](https://www.a1-termpaper.com/images/term-paper-3.png)
[EXCERPT] . . . promising phenomenon that lends itself to call centers' ability to improve their own and their other business units' efficiency is the employment of crowdsourcing. Crowdsourcing is… read more
Dissertation 96 pages (26560 words) Sources: 53 Topic: Business / Corporations / E-commerce
Managed Care Situation Thesis
![Paper Icon](https://www.a1-termpaper.com/images/term-paper-3.png)
managed care situation, such as the one described in the case study. The individual's attention must on only be focused on the task they are performing, but also be able… read more
Thesis 7 pages (2687 words) Sources: 15 Style: APA Topic: Nursing / Doctor / Physician
Jack London to Build a Fire Term Paper
![Paper Icon](https://www.a1-termpaper.com/images/term-paper-3.png)
Build a Fire, by Jack London. Specifically, it will review/evaluate this work of literature for a contemporary American audience. Why or why not would a contemporary audience be interested in… read more
Term Paper 4 pages (1198 words) Sources: 7 Style: MLA Topic: Literature / Poetry
Management at General Electric Research Paper
![Paper Icon](https://www.a1-termpaper.com/images/term-paper-3.png)
GE, Crotonville.
General Eletcric
General Electric Crotonville
At the beginning of 1981, Jack Welch was not recognized as one of the adored CEOs globally. Jack Welch joined General Electric (GE)… read more
Research Paper 6 pages (2060 words) Sources: 1+ Topic: Management / Organizations
Management of Change Campaign Internal Communications Essay
![Paper Icon](https://www.a1-termpaper.com/images/term-paper-3.png)
Management of Change Campaign: Internal Communications
Company overview
Tesco is a British-based multinational grocery retail chain founded in 1919 by Jack Cohen. Currently the company is the largest of the… read more
Essay 8 pages (2506 words) Sources: 15 Style: Harvard Topic: Business / Corporations / E-commerce
Wed, Jul 3, 2024
If you don't see the paper you need, we will write it for you!
We can write a new, 100% unique paper!