Term Paper on "Human Motivation Wendy Worker Has Recently Begun"
Term Paper 3 pages (1105 words) Sources: 4 Style: APA
[EXCERPT] . . . .
Human MotivationWendy Worker has recently begun working as a customer service representative for Cancer Call Center. Cancer Call Center is a national call center for one of the nation's foremost specialized cancer organizations. One of Cancer Call Center's advertising points is that it is very friendly to cancer survivors and attempts to staff its call center with cancer survivors wherever possible, and provides them with incredible health insurance benefits. Wendy Worker is a 10-year breast cancer survivor, and Cancer Call Center's positive attitude towards cancer survivors was one of the reasons that she sought employment with them. However, Wendy is one of the few cancer survivors to be working in the organization's actual call center, which is predominantly staffed with young recent college graduates. Wendy differs from her coworkers in other ways, as well. Wendy is in her mid-forties, which is approximately twenty years older than the majority of her coworkers. She has recently returned to the workforce after being a stay-at-home mother for twelve years. Prior to making the choice to stay-at-home, Wendy was a supervisor at a similar call center, but she was unable to obtain a supervisor-level position because of the time gap in her resume. Although Wendy is not having any problem learning the material presented in training, she does not appear to be associating with the rest of her training class. Because Cancer Call Center has previously noted its highest turn-over rate with capable employees who fail to socialize in the work environment, its primary concern is motivating Wendy and workers like her, so that they can excel in the work environment.
Cancer Call Center's e
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One way that the management has become responsive to individual employee needs is to engage in the practice of personalized motivation. Part of the orientation process includes distributing "a survey to employees asking them how they would like to be rewarded and recognized." (Sullivan, 2006). Furthermore, Cancer Call Center has gone beyond the basics of personalized motivation, by asking new employees what they enjoyed the most in previous jobs, what they enjoyed the least in previous jobs, how they would like to be managed, and why they quit their last few jobs. (Sullivan, 2006). These questions are aimed at discovering the best way to manage individual employees. Wendy responded to these questions by indicating that stating that she enjoyed having full access to the entire range of solutions at her previous jobs, that she least-liked nitpicking evaluations that concentrated on style over… READ MORE
Quoted Instructions for "Human Motivation Wendy Worker Has Recently Begun" Assignment:
TEXTBOOK PAGES HAVE BEEN UPLOADED TO FAX BOARD UNDER PAPER-ID-82008 FOR THIS ORDER.
Text Book: Franken, R. E. (2007) Human Motivation (6th ed.). Belmont, CA: Wadsworth. ISBN: 0-495-09081-6.
Course Description: This course investigates the biological, psychological, and social components of human motivation and emotion in both classical and contemporary theories. An attempt is made to understand why behavior occurs at all and why one behavior is selected over another.
Term Paper Required:
Describe one scenario situation where a person (or people) is / are in need of motivation. Identify and discuss the components of motivation that relate to this situation and all involved. Discuss in detail the application of theories within this scenario. The student is expected to develop the scenario fully. Discuss possible techniques that can be used to motivate the people in the scenario using best practices from the professional literature.
Submit Project 1 as one WORD (.doc) file, double-spaced and using 12-point font. It should be 750 words in length. All references must be cited according to APA style (5th edition). Students will need to include a title page with name, paper title, course name and number and assignment. All papers must have a cover page with the following information:
Student name and email address
Paper title (e.g., Project 1)
Date of submission
Course name and number.
All answers must be in paragraph format using rules of standard English.
All papers must contain a reference page and all references must be cited following strict APA style (5th edition).
References Needed: Text Book-- Franken, R. E. (2007) Human Motivation (6th ed.). Belmont, CA: Wadsworth. ISBN: 0-495-09081-6.
Three references from www.thomsonedu.com
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