Research Paper on "Harley Davidson Outputs the Nadler-Tushman Congruence Model"

Quoted Instructions for "Harley Davidson Outputs the Nadler-Tushman Congruence Model" Assignment:

Request *****. Using the Nadler-Tushman Congruence Model, conduct an analysis of your chosen organization's outputs (The Harley-Davidson Motorcyle CO). Remember that outputs exist at the individual, group and organizational levels and that there are often differences between the outputs an organization specifies in its strategic plans and those that are actually achieved.

Identify the key outputs and justify why they are the most important to your analysis. Remember that outputs are frequently quantified as turnover rates or sales volume, for example.

Evaluate the quality of the fit between outputs. How do the various outputs affect each other?

What problems/synergies do you see that are created by conflict/coordination of outputs?.

Read:

Nadler, D.A. & Tushman, M.L. (1980) A model for diagnosing organizational behavior. Organizational Dynamics, 9(2), 35-51

If you need some reminders of how organizations define and create visions, strategies, objectives, measures, and targets, you might find Quick MBA to be useful. http://www.quickmba.com/

This book chapter gives definitions and descriptions for a number of key financial ratios. It is helpful in determining which ratios might be most useful to you and your analysis, given the mission, strategy and values of a given organization.

Calculation of Ratios http://cbdd.wsu.edu/kewlcontent/cdoutput/TOM505/page25.htm

Feeling a bit rusty on your Accounting terms? This site lists the definitions of a very large number of financial and analysis terms.

Listing of Accounting (Fundamental Analysis) Terms (2006) Investopedia http://www.investopedia.com/categories/accounting.asp

The following is an article on measuring intellectual capital that you might find helpful in preparing the assignments for this course:

Roos, Göran & Roos, Johan (1997). Measuring your Company's Intellectual Performance. Long Range Planning, Special Issue on Intellectual Capital. (30)3. pp. 413-426.

http://www.som.cranfield.ac.uk/som/research/centres/cbp/downloads/GR%20-%20LRP%2097.pdf

Here is another article about measuring intangibles, such as human resources and intellectual capital.

Nick Bontis, Nick; Dragonetti, Nicola C.; Jacobsen, Kristine & Roos, Göran (1999). THE KNOWLEDGE TOOLBOX: A Review of the Tools Available To Measure and Manage Intangible Resources. European Management Journal, 17 (4).

A number of supply chain performance indicators are provided on this website by the Performance Measurement Group, LLC.

Supply Chain Metrics (NoDate) Click > Here <

The Institute of Quality Assurance website offers a good overview of product and service quality concerns, and how they affect customer loyalty and satisfaction (note the intersection of the Business Process and Customer Perspectives!). In addition, the site addresses the issue of actions that can be taken to improve quality and how quality can be measured.

Introduction to Quality (2002-2006). http://www.iqa.org/information/d2-1.shtml

The U.S. government has a particular interest in performance measurement, as it oversees many expensive federal programs funded by taxpayers. This information provides the Feds with indicators of whether the programs are performing well - or poorly. This pamphlet from the GAO describes several types of performance measurement approaches.

GAO (2005) http://www.gao.gov/new.items/d05739sp.pdf

Here is a PowerPoint presentation that covers productivity measures in the retail industry.

Dion, James; Bolton, Bill; & Avila, Kath***** (NoDate) Retail Productivity is not an Oxymoron. A Presentation at the National Retail Federation Annual Convention http://www.dionco.com/downloads/NRF_2004.ppt#8

This book chapter gives definitions and descriptions for a number of key financial ratios. It is helpful in determining which ratios might be most useful to you and your analysis, given the mission, strategy and values of a given organization.

Calculation of Ratios http://cbdd.wsu.edu/kewlcontent/cdoutput/TOM505/page25.htm

Feeling a bit rusty on your Accounting terms? This site lists the definitions of a very large number of financial and analysis terms.

Listing of Accounting (Fundamental Analysis) Terms (2006) Investopedia http://www.investopedia.com/categories/accounting.asp

The following is an article on measuring intellectual capital that you might find helpful in preparing the assignments for this course:

Roos, Göran & Roos, Johan (1997) (1997). Measuring your Company's Intellectual Performance. Long Range Planning, Special Issue on Intellectual Capital. (30)3. pp. 413-426.

http://www.som.cranfield.ac.uk/som/research/centres/cbp/downloads/GR%20-%20LRP%2097.pdf

Here is another article about measuring intangibles, such as human resources and intellectual capital.

Nick Bontis, Nick; Dragonetti, Nicola C.; Jacobsen, Kristine & Roos, Göran (1999). THE KNOWLEDGE TOOLBOX: A Review of the Tools Available To Measure and Manage Intangible Resources. European Management Journal, 17 (4).