Term Paper on "Enterprise Resource Planning and Systems Integration"
Term Paper 4 pages (1367 words) Sources: 3
[EXCERPT] . . . .
ERP and Systems IntegrationBest Practices in Enterprise Resource Planning and Systems Integration
Enterprise Resource Planning (ERP) systems are used for managing the many diverse processes and workflows that companies rely on to coordinate suppliers, manage production and inventory, better control costs and ultimately satisfy customers (Malhotra, Temponi, 2010). The baseline level of functionality that many ERP systems deliver however cannot scale over the long-term to what is needed by many companies. Integrating best-of-breed applications to legacy or installed ERP systems has become commonplace as a result (Sharif, Irani, Love, 2005). The continued growth of Software-as-a-Service (SaaS) as a platform of choice for new ERP implementations poses an entirely different series of challenges for companies upgrading, replacing or installing new systems (Gartner, 2011). The intent of this analysis is to evaluate how companies are managing the integration of their ERP systems to other enterprise applications including Customer Relationship Management (CRM), Supply Chain Management (SCM), Warehouse Management Systems (WMS) and several others mentioned in the Background and Analysis sections.
Background of Best Practices in Enterprise Resource Planning and Systems Integration
The success or failure of any ERP system is measured by the extent to which it contributes to a company's goals or not (Malhotra, Temponi, 2010). Often companies will rely on their legacy ERP systems well beyond their useful lives, which over time can degradate the value of information provided by these systems by up to 20% or more (Gartner, 2010)(a). As businesses
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For example, integrating CRM applications to an ERP system can deliver much greater control of selling and service strategies, leading to more precise and accurate product forecasts (Gartner, 2010)(b). The integration strategies that companies most typically rely on have a Business Intelligence (BI) component within them so the performance of the strategies can be measured over time and reporting on dashboards and scorecards company-wide (Griffin, 2007). CRM systems are often relied on for tracking the lifetime customer value by integrating customer records to the financials of given products and service, further adding insight and intelligence for decision making (Gartner, 2010)(b). The integration of the distributed order management (DOM) module of ERP systems to CRM systems is heavily relied on for the quote-to-cash and quote-to-order processes of capturing the unique product or service requirements, especially in build-to-order, configure-to-order and engineer-to-order production workflows. These workflows make it possible for companies to sell highly customized products that align precisely to the needs of customers. Examples in the business-to-business (B2B) market include Dell Corporation creating enterprise-class servers for their Fortune 1,000 customers, production of customized emergency vehicles for national, state and local governments, or the custom production of medical products equipment. In the Business-to-Consumer (B2C) industries, the reliance on quote-to-order and quote-to-cash can be seen in how effective the strategy is for ordering variations in car options within the Toyota Scion line. The Toyota CRM and dealer management systems are tightly integrated to the ERP systems the company relies on to plan and produce their Scion vehicle line. This tight integration of the dealer management systems, integrated with real-time links to the company's production scheduling and logistics systems, make it possible for Toyota to deliver a customized Scion in 4 weeks or less. The quote-to-order and quote-to-cash processes that Toyota relies on for the successful and profitable sales of their Scion product line are entirely dependent on the accuracy and… READ MORE
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“Enterprise Resource Planning and Systems Integration.” A1-TermPaper.com, 2011, https://www.a1-termpaper.com/topics/essay/erp-systems-integration-best/66434. Accessed 6 Jul 2024.
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