Term Paper on "Emotional Intelligence the Importance and Popularity"

Term Paper 3 pages (1247 words) Sources: 6 Style: APA

[EXCERPT] . . . .

Emotional Intelligence

The importance and popularity of Daniel Goleman's book, Working with Emotional Intelligence, is indicative of the changing workplace over the last century. Whereas the industrial age focused only on the cognitive aspect of intelligence, or IQ, today's business environment recognizes the importance of emotional regulation in the workplace. Effectively regulating one's emotions in a social and workplace setting has come to be known and conceptualized as "emotional intelligence" or EQ.

As Goleman notes, the workplace is changing rapidly from one where academic and technical knowledge is emphasized; personal and social competence have become as importance in performing effectively at work. Indeed, these are important qualities in not only excellent work, but also leadership skills. I find it particularly important to recognize that managers often decide whom to hire and whom to retain on the strength of EQ rather than IQ.

The reasons for this are interesting. Creating a favorable work atmosphere often requires effective communication. Effective communication can only be achieved among persons who are both personally and socially competent. A favorable work atmosphere is also important in terms of productivity. The most productive members of a company are those who communicate their ideas in an effective manner, and who can regulate themselves and their emotions effectively.

This is however not always easy, nor is it something that is learned in school. A somewhat scary aspect mentioned by Goleman is the fact that children, while their IQ seems to be rising, are diminishing their EQ abilities. The reasons for this can be ascribed to the increased stress on academic performance concomitantly with peer pressure and a lack of effective communication at home. This reflects upon the general lack of EQ not only in schools, but also in the home.

In fact, EQ is not something that is emphasized in schools. Children are taught academic knowledge, but seldom how to handle themselves in their own specific environments. This results in a vast untapped potential for EQ development. Children are not only very vulnerable in terms of their social environment, home life and peer pressure; they are also extremely receptive to learning. If EQ programs could be implemented at schools, this could have vast repercussions for the workplace as well.

Young people entering the workplace today display a lack of emotional intelligence, even while their IQ is soaring. The good news is however that EQ can be learned. Indeed, workplaces increasingly have programs for this purpose. However, if EQ could be part of the school curriculum in the first place, this would save vast amounts of investment in terms of man hours and money. Furthermore, increased social competence in children can also diminish incidents of juvenile crime and the likelihood of children growing up to become criminals.

For these reasons, Goleman's book is an important first step in achieving greater emotional intelligence in the workplace. Further work can be based upon this, but emphasize how emotional intelligence can be achieved in schools. Having identified a lack of EQ in children as a significant problem in terms of the future workplace, the problem now needs to be addressed on a practical level.

Goleman's book further emphasizes a discrepancy between IQ and EQ not only in terms of children and their schooling, but also in tertiary institutions. In academic institutions IQ is still emphasized as the most important form of intelligence. This exacerbates the problem of bringing people with a relatively low EQ to the workforce. Both schools and tertiary institutions should therefore incorporate programs to prepare their students not only for the intellectual demands of their future work, but also for their own and others' emotional needs.

Goleman's book further emphasizes that no workplace offers the opportunity to function in isolation. Some might argue… READ MORE

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