Essay on "Conflict and Its Management"
Essay 4 pages (1289 words) Sources: 4
[EXCERPT] . . . .
Conflict and Its ManagementAs an efficient manager, it is not about avoiding conflict entirely, but rather working within the context of conflict to find effective solutions. No matter how hard we try, no manager can ever avoid conflict entirely. Thus, it is important to shape potential conflict into something that can positively motivate a team to increase efficiency and productivity, a style of management which can prove difficult, but possible. This was exactly the case in a previous conflict where a botched Navy inspection created conflict within my team because of a lack of communication and an improper execution of structure. This created a sense of conflict and disappointment within the troops; yet, through an effective management style, they were motivated to increase their abilities and productivity as a way to resolve the conflict at hand.
The Navy is incredibly particular regarding its inspection process. All previous inspections had gone well, and the one right before had received a grade of above average. This essentially created a false sense of security in both the Commanding Officer's communication towards proper training of new recruits, as well as the team as a whole, who began to believe that they had sufficient efforts to receive another good inspection grade. Yet, this was not the case. Instead, the group received an average grade, which was disappointing to both the Commanding Officer and the team in general. This created internal conflict, where the troops were both disappointed with themselves and the lack of communication exhibited by the Commanding Officer that had led to the decrease in grade of their inspections.
The nature
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This definition of conflict does fit the issue presented earlier. Essentially, the situation described was created out of specific causes, which then lead to a process of conflict that decreased the grade of the overall inspection for the team. This was a prime example of intergroup conflict, where the conflict was not driven by external outside factors, but rather internally from other branches of the same organization. This conflict was being exhibited from within the overall service group, but between two different branches of the larger group. There was conflict between the troops, in their decreased confidence in their own abilities, and the top management not communicating enough to the group as a whole.
There were a number of causes for this conflict. The first and most obvious cause was problems within the process and delivery of communication. Essentially, communication between the Commanding Officer and the new recruits which had just joined the team was low. Thus, they were not properly trained and were a major part in the lowering of the inspection grade. According to the article, low communication, which often results in "low knowledge of others and may underpin coordination difficulties" (Wall & Callister 1995 p 522). The fact that the Commanding Officer did not properly train the new recruits was primarily because of the false confidence he… READ MORE
Quoted Instructions for "Conflict and Its Management" Assignment:
http://www.uk.sagepub.com/fineman/Reading%20On/Chapter%2008b%20-%20Wall%20and%20Callister.pdf
Required Reading
Wall, James and Ronda Callister. 1995. *****Conflict and Its Management.***** Journal of Management 21 (3): 515-558.
Assignment
Read the Wall and Callister article on conflict and its management. This article reviews the conflict literature, examining the causes of conflict, its core process, and its effects. If you want you can supplement your reading with items from the Optional Reading list or other outside reading you find useful. Then, write a 4-6 pages critique in which you will describe a conflict that took place in your organization and analyze it according to the following questions:
1. All the definitions of conflict describe it as a process in which one party perceives that its interests are being opposed or negatively affected by another party. How the conflict you describe fits within this description?
2. What are/were the causes for the conflict you describe? To which of the categories that appear in the article the causes you describe fit?
3. Were there any individual characteristics that contributed to the generation of this conflict, what these characteristics are?
4. How did the conflict affect the organization? Be specific when answering this question and describe any effect on individuals, relationships, communications, behaviors, structure, and issues.
5. Describe how the conflict was resolved. If it wasn*****t, suggest de-escalation tactics you suggest to be used in this case.
Keys to the Assignment
The key aspects of this assignment that should be covered in your paper include:
*****¢Describe a conflict that took place in your organization.
*****¢Describe the causes for the conflict.
*****¢Describe any individual characteristics that contributed to the generation of this conflict.
*****¢Describe how did the conflict affect the organization?
*****¢Describe how the conflict was resolved.
What you can write about was a Navy suppy inspection that did not go well. I was in charge and my Commanding Officer was not happy with the results which were graded as average. This is because my previous inspection was above average. He felt we should have received the same results as the last inspection. Part of the reason we did not do so well is due to the lack of knowledge and training from new personnel. The conflict affected my troops, because an average is a good grade and they worked hard for the inspection and the command never acknowledged thier hard work and dedication which resulted in low morale. The conflict was resolved after my troops attended some additional schools and we had another inspection and received a grade of excellent.
Please let me know if you need any additional information.
Thanks, *****
How to Reference "Conflict and Its Management" Essay in a Bibliography
“Conflict and Its Management.” A1-TermPaper.com, 2012, https://www.a1-termpaper.com/topics/essay/conflict-management/117507. Accessed 1 Jul 2024.
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